Ready-to-ship pieces are prepared and dispatched as quickly as possible after your order is confirmed. Custom and made-to-order pieces are crafted especially for you, so they take longer — we will always give you an estimated timeline before you commit.
We ship to customers around the world, including the United States, Canada, the United Kingdom and Australia. Delivery times and shipping costs vary by destination. Because every order is confirmed with our team directly, we'll share the exact shipping method, cost and estimated delivery window for your country when you place your order.
Once your order has shipped, we'll share tracking details so you can follow your piece all the way to your door. If you haven't received an update when you expected one, just message us and we'll check on it for you.
All sales are final. Because many of our pieces are made to order especially for you, we do not offer returns or exchanges. We want you to buy with total confidence, so if you have any questions about a piece — materials, sizing, fit or timing — please message us before you order and we'll help you choose the right one.
Custom pieces are designed and built specifically for you from an approved 3D CAD design, so they may be handled differently from ready-to-ship items. We'll explain exactly what applies to your custom order before production begins.
Our team is here to help with shipping, tracking, returns and everything in between.
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